Etisalat Nigeria Job Recruitment 2016 – Apply for Massive 10 Positions FREE

Etisalat Nigeria Job Recruitment is Ongoing for 2016. We are recruiting to fill the following vacant positions below: See the job roles, job description, job condition, job requirements and application procedure.

1. Etisalat Nigeria Job Recruitment 2016: Manager, IT Demand & BR Management

Location: Lagos

Job Summary   
Ensure that IT solutions and related services are effectively applied, by taking full ownership of IT demand matters from the business filter, prioritize and plan fulfilment whilst providing visibility to the Management team.

Principal Functions   
Strategic/Tactical:

• Understand and document the desired outcome of a service, and decide if the customer’s need can be fulfilled using an existing service offering or if a new or changed service must be created.
• Understand and document the desired outcome of a service, and to decide if the customer’s need can be fulfilled using an existing service offering or if a new or changed service must be created.
• Manage workload and assignments of a team of demand Specialists.
• Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
• Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
• Capture new demand and ensure structured and high quality of demand s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
• Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
• Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
• Develop, define and implement the overall IT demand management structure & processes especially with upcoming business initiatives, and the current demand in terms of Change execution performance and capacity requirement challenges.
• Understand pattern of business activities and the underlying drivers & recommend appropriate actions in order to keep IT budget & costs within approved limits while meeting Business requirements on time, minimizing delivery risks and quality.
• Support continuous service improvement by -championing the prioritization and resolution of all customer demand requirement.
• Ensure SLAs are agreed with internal customers and ensure alignment with the SLAs agreed with delivery partners
• Manage the risks related to delivery capacity and capability of current and forecasted demand
• Assist in developing solid forecasts that guarantees the continuance of business activities.

Operational:

• Customer liaison/advocacy  – Understand the customers  expectations based on their strategic objectives  while delineating expectations that are driven out of individual behaviour and institutionalizing customer-centric improvement mechanism for business benefits.
• Manage the demand pipeline and liaise the business functions to capture, structure, prioritize, align and plan fulfillment of accepted business demand whilst matching this demand with the IT delivery capacity.
• Attend relevant Business and decision making forums which deal with future IT demand and new requirements
• Plan, carry out and evaluate regular customer satisfaction surveys.
• Record customer complaints and compliments, to assess the complaints and to instigate corrective action if required.
• Continuously monitor the processing status of outstanding customer complaints and take corrective action if required.
• Organize periodic Internal Customer Forum (ICF) with Business Units/Areas to review performance, understand expectations and negotiate priorities.

Educational Requirements      

• First degree from  a recognised University
• Relevant IT Certifications (ISEB BA, CBAP, ITIL, PMI etc) is an added advantage

Experience, Skills & Competencies  

• Six (6) to Eight (8) years work experience with at least three (3) years at supervisory position.
• Effective business relationship management skills
• Understanding of IT Governance and Demand and Supply managementKnowledge of ITIL Service Strategy, Design and Operation
• Effective communication and change management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

2. Etisalat Nigeria Job Recruitment 2016: Specialist, Proposition Design & Support

Location: Lagos

Job Summary  

• Reporting to the Manager, Product Marketing, you will assist in the development of digital media propositions, consumer research and insight, pricing, acquisition and churn management.
• You will be working closely with Brands & Experience, Business Intelligence and Customer Value Management teams, helping to drive data-driven decision making, and following through on the execution of marketing and media plans.
• Ideally, you would be someone who is adept at thinking strategically about difficult business problems.
• You should have a strong communication skills to engage and influence both technical and non-technical audiences all while having a strong passion for Digital and VAS services.

Principal Functions  

• Plan and lead the execution of marketing activities for VAS and Digital Services. Execution will be in line with corporate and unit objectives
• Work with the Manager, Product Marketing to suggest new concepts and create strategies for VAS and Digital Services, based on analytically derived conclusions about the market, customers and/or competitive positioning
• Prepare monthly, quarterly and six-monthly marketing plans including rolling 13 week execution plan. Manage the productivity of the marketing plans to ensure maximum return on investment
• Demonstrate a high aptitude for developing relationships with partners, service providers and managing marketing activities within a cross functional environment. Excellent customer insight and relationship skills, combined with high energy will be key to success
• Drive awareness and positive perception of Digital Media and its Services within the overall business.
• Implement the overall Digital Media communications strategy, brand re-positioning, launch of new products and overseeing the implementation of all communication and brand materials
• Plan and oversee the advertising and promotion activities (above the line as well as below the line) including media, print, electronic, and SMS. Drive this based on fact and data driven activities
• Work with selected partners and drive specific co-marketing activity. Accountable for driving marketing plans and ensure all marketing activities are executed within the prescribed timelines
• In consultation with the Manager, Product Marketing, develop and implement a front line strategy and drive in store branding / marketing activities
• Work with other members of the digital media team such as Product Managers and the Content & Partnership team to understand the product features and content and use this to share the customer proposition
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Marketing.
• Perform any other duties as assigned by Manager, Product Marketing.

Educational Requirements  

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.

Experience, Skills & Competencies  

• Three to Five years work experience in telecoms or technology consumer product marketing is required
• Proven track record with driving campaigns and experience with a variety of consumer-oriented marketing channels (SMS, print advertising, etc)
• Analytical abilities and experience with interpreting large amounts of customer data
• Excellent knowledge of MS Excel including macros, pivot tables, lookups, solver etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

3. Etisalat Nigeria Job Recruitment 2016: Manager, BSS HLS Operation

Location: Abuja

Job Summary

• Oversee the functions of the BSS support team, manage all BSS/RAN-related network activities and liaise with respective technical units to resolve network challenges.

Principal Functions

• Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
• Perform second level and necessary back office support to Field, BSS and NOC teams
• Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
• Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
• Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
• Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
• Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
• Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
• Investigate and identify root causes of major incidences and ensure its resolution.
• Carry out other duties as assigned by the Director, FNME Operations

Educational Requirements

• First degree in Engineering or a related field

Experience, Skills & Competencies

• Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role
• GSM, EDGE, WCDMA Technologies
• Understanding of Network Topology and Connectivity
• Network Availability and Capacity Management
• Fault and Incident Management
• Change Management
• Teaming
• Delegation/ Supervisory
• Communication
• Accountability
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

4. Etisalat Nigeria Job Recruitment 2016: Senior Engineer, Performance

Location: Abuja, NG

Job Summary
Responsible for monitoring and reporting network performance of all nodes in the areas of Radio, Transmission, Core, VAS, IP, Roaming, international POI and Service Assurance.

Principal Functions

• Monitor and report the network Performance of all Nodes in EMTS network i.e. Radio, Core, VAS, IP, Roaming, International POI
• Analyse and report service assurance test reports on a weekly basis
• Coordinate all stakeholders to resolve issues from service assurance tests.
• Review formulas for 2G, 3G, 4G on the network and update on the tools where necessary
• Manage all IP performance monitoring and reporting including Google Cache and CACTI
• Responsible for implementing dashboards and automating all reports on the Pentaho and other monitoring tools
• Support Drive Test Engineers on the field based on their testing requirement
• Prepare and ensure quality of service reports are properly documented for management use and decision making purposes
• Monitor and apply standards created/maintained by external bodies, and integrate within internal quality management systems
• Prepare periodic reports and submit NCC, Etisalat Group, Executive Management and external party related performance requests
• Generate and circulate daily, weekly ,monthly, quarterly and yearly network reports
• Ensure that KPI values in HP Pentaho is consistent with the Vendor Performance tools
• Ensure all monthly performance reports are submitted on time with accuracy
• Prepare and submit ad hoc reports on performance within the stipulated time frame
• Perform other tasks as assigned by Head Network Performance and Service Assurance

Educational Requirements

• First degree in Engineering or a related field

Experience, Skills & Competencies

• Three (3) to five (5) years work experience
• Network Operations
• Telecommunications & Mobile Network Standards & Specifications
• Personal Effectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

5. Etisalat Nigeria Job Recruitment 2016: Manager, 2G/3G

Location: Lagos, Nigeria

Job Summary

• Coordinates Field activities for the Deployment of EMTS active and passive network elements in assigned Region in line with overall project plan as it relates to project scope, milestones and quality.
• Proactively highlight and proffer solutions to risks which may cause or lead to blockage and/or delay in projects in the region, prior to occurrence.

Principal Functions

• Constantly liaise with the Technical Project Delivery Team to get update and gather requisite project information/documentation for new major projects launched in the region for eventual field implementation. Covering 2G, 3G, LTE, Transmission, Civil, Mechanical, and Electrical projects.
• Constantly liaise with other requisite departments and units in the Technical Team to get update and gather requisite project information/documentation for other new ad-hoc projects launched in the region for eventual field implementation. Covering 2G, 3G, LTE, Transmission, Civil, Mechanical, and Electrical projects.
• Assign field resources and provide necessary oversight on the resources for proper supervision of quality of vendors’ works on the field.
• Schedule appropriate quality checkpoints on field projects and ensure proper documentation of snags and correction process.
• Constantly monitor progress of field implementation for all projects in the region to ensure adherence to project plan, scope and quality.
• Proactively identify risks and hindrances and ensure timely resolutions and escalations. Liaise with requisite units across the business to resolve such identified issues.
• Liaise with the SAQ Team and the Colocation Team to resolve access issues for vendors on site.
• Investigate issues with vendors where delays are continuously blocking progress and report status to management for resolution.
• Prepare status reports on vendor activities, gather data and provide up to date reports for management use.
• Visit major EMTS sites, RNCs BSCs, BTSs and Node Bs, cross checking technical designs and drawings for conformity ensuring reliability of delivery without blocking points arising in the implementation and contract process by working as liaison between affected departments.
• Tackle implementation of any planned links (new or upgrade) in the region by investigation of the link budget or visit to sites.
• Ensure vendors have not missed items in the BoQ that may affect the planned progress of projects and highlight potential blocking points in the BoQ which could lead to serious delays.
• Ensure that projects are executed to contract terms.
• Monitor capacity of the critical areas relating to growth in either radio, transmission (microwave and fibre needs) and core, and escalate appropriately.
• Report potential unforeseen delays of the RAN progress status to the Radio, Core and Transmission Teams
• Prepare and submit scheduled periodic reports and other requested ad-hoc reports on all aspects of the project before deadline; including PPT quality reports as requested by the TPD Team.
• Prepare, update and submit scheduled 3-week rolling activity plan for all Site Supervisors in the Region.
• Visit sites/locations, assess issues causing delays and liaise with the security team to provide security where needed.
• Prepare necessary Business Cases and Justifications for identified sub-projects in the region driving major projects and chase necessary approvals with relevant units across the business.
• Take ownership of all Deployment activities within the region and champion discipline and ethical conduct among team members in the region.
• Perform any other duties as assigned by the Head, RAN Rollout.

Educational Requirements

• First degree or equivalent in Electrical/Electronics, Civil, Mechanical, Electrical Engineering. Or any other relevant numerate sciences.

Experience,Skills & Competencies

• Six (6) to Eight (8) years’ work experience with at least three (3) in a supervisory role in the Project Team of a Telecoms Operator or vendor.
• Network Equipment Installation
• Network Planning and Design
• Telecommunications & Mobile Network Standards & Specification.
• Project Management.
• Influencing and Negotiation
• Delegation/ Supervisory
• Communication and Reporting.
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

6. Etisalat Nigeria Job Recruitment 2016: Manager, Customer Experience Management

Location: Lagos, Nigeria

Job Summary

• Ensure customer experience principles are embedded across the organisation and all customer touch points including the contact centre, Etisalat experience centres, Indirect Channels, Online, Website, Social Media, IVR and Self-service. Delivering a consistent memorable experience.

Principal Functions

• Working with cross functional teams across commercial, technical, finance and regulatory to reinforce their campaigns, project and processes to minimize negative customer impact and optimize customer experience.
• Identify the need for new strategic programs to address issues or shortfalls in the customer experience.
• Identify enhancements to customer impacting or operational processes which require modification and potential new functionalities or IT capabilities.
• Act as the guardian of customer focus within the organisation and enforce the voice of the customer for all project and initiatives delivered within the organisation.
• Leverage customer experience data and insight reports to monitor contact ratio, Customer Satisfaction and Net Promoter Score in order to provide continual visibility back to the business of the customer experience performance and reduce unnecessary / non-added value customer contacts.
• Track and own customer satisfaction data across all customer touch points.
• Deliver actionable, proactive insight that drives our business decisions, escalating customer issues and driving and defining specific action plans with the relevant departments to achieve speedy issue resolution.
• Keeping up with customer experience best practices in the telecommunications industry with the ability to adopt/ implement accordingly.
• Facilitate periodic consumer focus sessions to receive feedback from customers.
• Continuously review processes, policies, systems and behaviour across all points of contact with customers to ensure optimal customer satisfaction and identify areas for process improvement.
• Liaise with Sales, Marketing and other customer facing functions to implement agreed service delivery standards aimed at enhancing customer satisfaction and promoting loyalty.
• Participate in the conduct of procedural audit/evaluation and monitoring of customer facing functions to ensure compliance with Etisalat s customer relationship management (CRM) standards.
• Monitor competitor analysis with regards to customer experience management.
• Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Brand & Experience
• Perform any other duties as assigned by the Director, Brand & Experience
• People Management – 3 Direct Reports.

Educational Requirements

• First degree or equivalent in a relevant discipline.

Experience,Skills & Competencies

• 6 – 8years work experience, with at least three (3) years in a supervisory role.
• Excellent verbal and written communication skills
• Able to lead, motivate, inspire and influence team members and colleagues.
• Ability to translate data into actionable insight and a coherent strategy for the unit or department
• Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.
• Well organized with a systematic approach to work and close attention to detail
• Passionate and driven to improve the customer experience
• A completer finisher with a track record on time delivery to high standards.
• Desire for self-improvement in industry knowledge
• Calm under pressure with the ability to drive to agreement and action

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

7. Etisalat Nigeria Job Recruitment 2016: Manager, Information Security Management

Location: Lagos, Nigeria

Job Summary

• Manage the planning and delivery of the Information Security program for Etisalat enterprise IT network environment covering compute, network and storage infrastructure, supported application services and databases and ensure adequate protection is achieved and maintained.
• Oversee end-to-end information security management for the IT network environment – risk assessments, planning and implementation of risk mitigation strategies and initiatives in line with best practices, continuous compliance monitoring and measurement, anchor security improvement and compliance projects, and interface with internal auditors, and enterprise risk management on all assurance matters

Principal Functions
Tactical:

• Develop, manage and implement a comprehensive information security program for Etisalat enterprise IT network environment.
• Support the development, enhancement and implementation of a comprehensive security architecture, policies, standards and processes and ensure compliance across the IT network environment

Operational:

• Develop and maintain an up-to-date security posture assessment for Etisalat enterprise IT network environment.  Ensure a satisfactory/acceptable risk rating from independent assessments is achieved and maintained
• Conduct periodic review of the Etisalat IT network environment security management framework and ensure it is refreshed and enhanced in line with industry trends and regulatory requirements.
• Work with business units and other risk management/assurance functions (Internal Audit & Revenue Assurance) to identify gaps and non-conformities using risk assessments, business impact analysis, system vulnerability assessments and penetration tests etc.
• Develop and implement recommendations, action plans and strategies to address identified risks and non-conformities
• Raise the security awareness and education level of Etisalat employees (through internal bulletins, regular training and on-boarding for new hires) and  IT vendor personnel
• Support security and forensic investigations and compliance reviews as requested by internal or external auditors
• Play an advisory role in application development, acquisition or delivery projects, to assess information security requirements and ensure that security controls are implemented as planned throughout the project life cycle to fulfill these requirements
• Prepare reports for management attention on residual risks, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.
• Conduct research, assess new threats and security alerts and recommend and follow through on appropriate actions to mitigate them
• Support the evaluation, selection and delivery of information security solutions and projects.
• Interface with others teams within and outside the IT department in the process of delivering security solutions.
• Liaise with vendors, suppliers and partners to ensure effective optimization, adoption and delivery of solutions.
• Carry out other activities as instructed by the Head, Information Risk Management.

Educational Requirements

• First degree or equivalent in Computer Science/Engineering, Electrical/Electronic Engineering or other numerate science.

Experience, Skills & Competencies

• Six (6) to Eight (8) years relevant work experience, with at least three (3) years in enterprise information security management or IP networking (planning, support) and three (3) years in a supervisory role.
• Possession of relevant IT and telecommunication certification including CISA, CISSP, CISM, CEH, ISO27001 etc.
• Broad experience across the IT/network architecture stack
• Good understanding of telecommunication business and technology model.
• Good understanding of business analysis and project management methods.
• Very good conceptual and analytical thinking skills
• Good interpersonal and communication skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

8. Etisalat Nigeria Job Recruitment 2016: Head, Marketing Communications

Location: Lagos,NG

Job Summary

• Build a stronger, vibrant brand and improve the brand equity
• Develop and ensure implementation of the company’s marketing communication strategy for various segments.
• Ensure Etisalat’s brand visibility via appropriate communication channels e.g. print and electronic media.

Principal Functions
Tactical:

• Provide input to the articulation of Etisalat’s marketing communication strategy including policies, procedures and guidelines.
• Keep abreast of global and local best practice as it relates to the unit’s activities.
• Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel and funding to achieve the unit’s strategy.
• Establish and maintain relationships with key internal and external stakeholders especially media agencies.

Operational:

• Coordinate all activities of the marketing communication function and ensure compliance with defined policies, procedures and guidelines.
• Execute marketing communication plans for promotions, events/sponsorship and other marketing activities/initiatives.
• Coordinate all marketing/brand related communications (graphic and print materials) originating from the organization and ensure quality and consistency with the preferred brand image and established specifications/standards.
• Ensure all marketing communications address specific information needs of target markets as well as provide clarity on products and service offerings.
• Provide input to all marketing communication contracts with vendors/media agencies as required and monitor their activities to ensure adherence with service level agreements.
• Ensure constant accessibility to accurate product information by relevant users (existing/ prospective customers).
• Ensure consistency of Etisalat’s brand identity with its international operations and ensure that all enhancements/modifications to the brand policy are effected as required.
• Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the unit.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Brands and Experience.
• Perform other duties as assigned by Director, Brands and Experience.

Educational Requirements

• First Degree in Marketing, Communication, Business Administration or any relevant discipline from a recognized university.
• A Master’s Degree in Marketing, Marketing Communication, Advertising or relevant post graduate programme

Experience,Skills & Competencies

• 10 to 12 years work experience with at least 5 years in an advertising agency (or agencies), in addition to a minimum of 3 years in the telecoms industry.
• Previous experience in marketing communications management in a corporate environment
• Adverting industry knowledge
• Marketing Communications Management
• Brand management experience
• Creative process management
• Electronic and print production management
• Strategic thinking
• Innovation
• Results Orientation
• Leadership & People Management
• Presentation/Facilitation
• Stakeholder Relationship Management
• Communication
• Personal Effectiveness
• Customer Focus
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

9. Etisalat Nigeria Job Recruitment 2016: Senior Engineer, Systems & Solution

Location: Abuja

Job Summary      

• Be part of the team that drive OSS evolution and strategy in Technical by working directly with our network partners.
• Further develop and support OSSs and solutions in Technical to deliver real-time network insight.
• Provide end to end support of various OSSs and solutions.

Principal Functions     

• Support the integration of new EMSs and KPI into the Technical NQoSS Umbrella NMS.
• Further develop features and capabilities of the Technical NQoSS Umbrella NMS.
• Design, develop and maintain Etisalat NQoSS Portal and mobile application.
• Develop and maintain Etisalat OSS Road Map
• Support the development of various NQoSS Reporting and Analytics dashboards
• Conduct research and provide quarterly reports on OSS trends, technologies and developments
• Develop and maintain Etisalat Technical OSS Database including architecture and inventory
• Monitor and support the NQoSS Server and services
• Develop and maintain the System and Solutions Development Environment

Educational Requirements   

• First degree in Information Technology
• Three (3) to five (5) years work experience
• Relevant Postgraduate degree – added advantage
• At least two professional certifications – Java, RDMS, OSS, BI, Data Science, Project Mgt, SQL, etc.

Experience, Skills & Competencies 

• Knowledge of mobile network architecture, design and technologies including standards and specification
• Experience in software design and development – OOP
• User level experience in using SQL and at least one RDMS.
• Experience in NMS (Operations support, performance, fault/troubleshooting, monitoring, optimization, configuration, protocols)
• User level experience in at least one BI solution including reporting and analytics
• User level experience in XML APIs / Web services (SOAP or RESTful)
• User level experience in administering carrier grade servers – Unix an added advantage
• Some experience in at least one Project Management Methodology (Prince, PMP, Agile)
• Excellent Communication Skills – written and verbal
• Demonstrate ability to work within a team and independently
• Demonstrate problem solving skills
• Passion for Excellence
• Integrity
• Team work
• Customer Focus

Application Closisng Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

10. Etisalat Nigeria Job Recruitment 2016: Manager, IP

Location: Abuja

Job Summary       

• Oversee the functions of the IP and Enterprise Operations team, manage all IPBB, MPLS and Enterprise related network activities and liaise with respective internal and external stakeholders to integrate new NE’s, solutions and resolve network challenges.

Principal Functions      

• Develop and maintain the operational strategy of IP and enterprise networks
• Manages Etisalat IP/ MPLS Backbone Network, Technologies such as MPLS Core, MP-BGP, VPNs, VPLS, L3VPN, ATOM, Metro, MPLS, Fast Rerouting, VRRP, BFD etc.
• Collaborate with stakeholders on IP backbone/transmission resources to support Etisalat business objectives.
• Review all changes to network configurations for technical accuracy and impact and provide Multi-Protocol Network problem resolutions.
• Responsible for managing IP backbone key performance index and network performance improvement.
• Responsible for end to end IP integrations for new transmission equipment’s, Core network equipment’s, VAS nodes, media gateway, and GGSN /SGSN gateways nodes and interconnect nodes into IPBB network
• Coordinate the integration of enterprise customers and acceptance of new network elements
• Coordinate corrective IP and enterprise maintenance as required, QOS related and network challenges.
• Provide efficient, timely and effective remedies to IP network issues and requirements, ensuring minimal disruption to business. Responsible for maintaining low MTTR on IPBB and enterprise networks.
• Manage the process of investigating and identifying root causes of major incidences and ensure resolution.
• Responsible for ensuring 3GPP and ITU IP regulations, policies are implemented
• Manage the unit s interface with Enterprise Segment and Wholesale & Carrier for the provisioning and implementation of internet, L3VPN for clients. Also manage the resolution of faults.
• Provide leadership and guidance to team members and manage performance towards the achievement of overall team objectives.
• Prepare and analyse agreed periodic activity and performance reports – on IP and Enterprise including faults, downtime and maintenance carried out – for the Head, CIVE Operations.
• Perform any other duties as assigned by the Head, CIVE Operations

Educational Requirements      

• First degree in Electrical / Electronic or Computer Engineering

Experience, Skills & Competencies   

• Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role
• Certification ; HCNP/HCIE/CCNP/CCIE will be an added advantage
• GSM, EDGE, WCDMA Technologies
• Fault and Incident Management
• ITil and eTom
• Technical knowledge of IP, including routing, switching, Firewalls, IP QoS, MPLS, L2VPN, MPLS L3VPN, IPv6, IP Core Solution
• Cisco/Huawei/Juniper
• Teaming
• Delegation/ Supervisory
• Communication
• Accountability
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closisng Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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